MicroStrategy ONE

Troubleshooting during document execution

I cannot open a document.

If a document has embedded Transaction Services, the document does not open. Instead, a message is displayed, indicating that transaction-enabled documents are not supported in MicroStrategy Developer. Open the document in MicroStrategy Web.

I executed a document and received an error about an incomplete or inconsistent object definition.

The document uses a Freeform SQL report as a dataset. Save this kind of document before you execute it.

I have two lines with the same line weight, but they show different thicknesses in the PDF.

Typically, this viewing problem can be alleviated by using the Zoom In feature (increase the Zoom%) on the PDF. The lines display with the same thickness on the screen. This will not affect the printed output. All lines will print as defined, even if they display differently when viewing an Adobe PDF.

If I see an image in Design View, why doesn't it show up when I view the document as PDF?

Make sure the image is in .bmp, .jpg, .jpeg, or .gif format. It must be accessible by both the Intelligence Server machine that runs the document and the user who is designing the document.

For example, use a Web server machine to which designers have access and to which the Intelligence Server machine has access. For more information, see Inserting images in a document.

My PDF has an extra page, with a smudge on the left. What happened?

You moved your controls too far to the right. In Design View or Design Mode, move the controls to the left of the vertical page separator, which is represented by a dashed line.

My document contains a link to a prompted report. Answers to the prompts are passed using both the originMessageID and promptsAnswerXML parameters. When I drill on the link, I am prompted, even though the information should have been passed in the link parameters.

Your destination report must contain nested prompts, since the combination of prompt XML and message ID does not work in this case.

A nested prompt is where the definition of one prompt depends on the answer to another prompt. For example, the first prompt is for category, and the second is for subcategory. The list of subcategories for the second prompt depends on the answer to the category prompt. If you use both prompt XML and message ID in this case, when you click the link, the answer to the subcategory prompt is not passed to the destination. You are re-prompted for subcategory.

My document contains 10 reports, and the Jobs per user parameter in the Project Configuration Editor is set to 5. The document does not finish executing.

The second five reports on the document do not wait until the first five reports execute, so the document cannot finish executing. To execute a document with ten reports, set the Jobs per user and Jobs per user session parameters to at least ten. For more information on these Project Configuration Editor parameters, see the System Administration Guide.

Be cautious increasing these parameters, as you do not want to have multiple users running many jobs simultaneously, which can overwhelm Intelligence Server or your database.

An image does not display in PDF View, when exported to PDF, or in MicroStrategy Mobile.

Ensure that the image is saved in one of the image types listed below; other image types cannot be displayed in PDF View, when exported to PDF, or in MicroStrategy Mobile.

  • bmp

  • jpg

  • jpeg

  • gif

If the image file path is using an HTTP reference to a central Web Server machine, such as http://microstrategy/Test/myimage.jpg, ensure that the URL does not contain any spaces. You can remove the space from the image name or replace the space with %20.

For more information about inserting images into documents, see Inserting images in a document.