Evaluate Usage

The Usage panel allows you to view user usage information including the amount of users using the Bot, feedback information, interpretation requests, and more.

Before you can gather usage information, you must Enable Adaptive Learning and Configure Usage Telemetry.

1. Create a new Bot or open an existing Bot and click the Edit icon in the upper right.
2. Click the Usage panel.

3. Choose the time frame of usage information from the drop-down.

   

4. Click Download to download a .csv file with all the questions that received a thumbs-down.

5. View the usage information.

   The data refreshes every five minutes. If you give a question a thumbs down, the data does not update until the refresh is complete and you refresh the page.

6. Click Save or continue to other settings.