Configure Adaptive Learning and User Feedback

MicroStrategy ONE (June 2024) adds support for learning from user interactions in Auto Answers and Bots. This new component enhances response accuracy and precision by listening to user feedback and adapting responses accordingly. Auto Answers and Bots will then be able to continuously improve and provide more contextually relevant and precise responses that are tailored to individual user preferences.

Adaptive learning is per-user which allows the system to apply what it has learned across the application during subsequent conversations and ensure personalized and accurate responses across relevant dashboards and Bots.

User feedback can be viewed by bot and dashboard owners in the Usage tab in Bot edit mode or Administrators with access to Platform Analytics using the out of the box Auto Adoption dashboard.

Users must have privileges to use Auto Answers and Bots. For more information on the required privileges, see Enable Auto Answers.

To enable adaptive learning:

Open the Workstation window.
Connect to an environment.
In the Navigation pane, click Applications.
Right-click an application and choose Edit.
In the left pane, click AI Settings.
To enable user feedback, select the check box next to Allow User Feedback on Responses.
To enable adaptive learning, select the check box next to Enable Adaptive Learning.
Click Save.