General Troubleshooting

Troubleshoot Bots

If you click Create New and Bot is not available, check the following information:

• Check the AI Services configuration:
  • Open aiConfig.json (this is the path you added in mstr_collaboration_services/lib/config.json) and ensure the following parameters are correct. If they are incorrect, edit them and restart collaboration services.
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  {    ...
      "mstrAiApiKey":"xxx",
      "mstrAiBaseUrl":"xxx",
      "mstrCustomerDsi":"xxx",
  }

• Check that you have the correct privileges. See Enable and Disable Auto for more information.

Troubleshooting Errors

When using the Bot, you may encounter the following errors:

• This error indicates a potential issue with the installation or configuration of the MicroStrategy Storage service. If you are using a cloud environment, the Storage service is not installed by default so this error is rare. If the error does occur, examine the Library log for error details. The log path is /mstr/MicroStrategy/logs and the log name is MicrostrategyLibrary-MicrostrategyLibrary.log.

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  "message": "The API requires MicroStrategy Storage Service. Please contact your administrator."

• This error indicates a potential connection issue with the database. Examine the Library log for error details. The log path is /mstr/MicroStrategy/logs and the log name is MicrostrategyLibrary-MicrostrategyLibrary.log.

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  Could not open JDBC Connection for transaction; nested exception is java.sql.SQLTransientConnectionException: springHikariCPApplication - Connection is not available, request timed out after 10000ms.