MicroStrategy ONE

Troubleshoot General Settings

Why won't the string label in the Bot toolbar update after I change the Bot name?

Note that the Bot Name and object name are different. When you update the Bot Name, the greeting message, chat panel title, and greeting message within the chat panel update.

Why is the Bot still active when I used the toggle to deactivate it?

Ensure you saved your settings. Deactivated Bots display an inactive banner after you save your settings.

Why does my image display "image not found"?

If this error appears, check the image URL for accessibility. Update the URL using the Change Cover Image setting.

Why can't I add a custom suggestion?

You can only add custom suggestions if the total number of suggested questions (auto-generated and custom) does not exceed five.

Why can I still ask questions in editing mode when the Max questio /user/month is set to zero?

The maximum question limit only applies in consumption mode.

Why are some customized string not translated into different languages?

Customized strings in languages other than the default cannot be auto-translated. They appear in the language that they were initially entered unless you manually configure them in the current language.

Topics Known Limitations

  • All topics are generated during Bot configuration so during Bot consumption, the same topics are retrieved.

  • The client cache is turned on to store topic summaries so if you click the same topic more than once, you will retrieve the cached answers.

  • Topic summary is not added to the history list.

  • Topic summaries can not be copied, downloaded, or used to generate a snapshot.

  • Depending on whether the AI can generate three relevant questions or answers according to a topic, you may see less than three feedback options are retrieved for a topic.

  • Topics are automatically generated when you create the Bot. If you change the dataset or rename dataset objects after you create the Bot and generate topics, you should manually trigger the topic regeneration steps so topics are relevant to the latest dataset.