MicroStrategy ONE

Troubleshooting Intelligence Server

Logon Failure

When you attempt to start Intelligence Server, you may receive the following error message:

Copy 
Failed to start service
Unexpected error occurred (::StartService() failed
System Error 0x0000042D (1069): The service did not start due to a logon failure.)

This issue can occur because the password for the account used to automatically start Intelligence Server has changed. MicroStrategy Service Manager does not automatically update the stored password, so you must manually update this password.

To Change the Stored Password for Intelligence Server

  1. Open the MicroStrategy Service Manager.
    • In Windows: double-click the Service Manager icon in the system tray. If the Service Manager icon is not present, from the Windows Start menu, point to All Programs, then MicroStrategy Tools, and then select Service Manager.
    • In UNIX: You must be in an XWindows environment to run Service Manager in UNIX. From the /bin directory in the MicroStrategy directory, type ./mstrsvcmgr and press Enter.
  2. From the Service drop-down list, select MicroStrategy Intelligence Server.
  3. Click Options.
  4. In the Password and Confirm Password fields, enter the correct password.
  5. Click OK.
  6. To start Intelligence Server, click Start.