Ask Open-Ended Questions

Starting in MicroStrategy ONE (September 2024), , Auto Answers recognizes and answers open-ended business questions. This capability empowers users by delivering detailed, contextually relevant responses to broad or exploratory queries. Unlike straightforward questions that seek a specific piece of data, open-ended questions often require a more comprehensive understanding and presentation of information.

Auto Answers addresses open-ended questions by exploring multiple facets of the inquiry, typically focusing on key aspects to provide a more comprehensive commentary on the subject. This enhancement is especially valuable when users want to explore data from various perspectives or when they aren't sure what specific information they need. For instance, if a user asks, "Tell me about the sales performance in different regions," the response can encompass an overview of revenue trends, insights into key product categories, and an analysis of customer segments across those regions.

Starting in MicroStrategy ONE (December 2024), instead of receiving three separate answers with a narrow value range, a single comprehensive answer is provided. To see additional data, follow up on the response.

See the following view of how bots respond when asked, “What can you tell me about Customer Satisfaction”, which is interpreted as an open-ended question. It attempts to surface more than one interesting piece of relevant info. The description provides an average customer satisfaction score and the branches with the highest and lowest scores. It also indicates that no branches have met the target. A grid displays all the scores and targets by branch.

Click Interpretation. The response is interpreted as a query to provide information about Customer Satisfaction, including Branch and Customer Satisfaction Target as well, sorted by the average Customer Satisfaction in descending order. The components of the query are the Branch attribute, the Customer Satisfaction metric, and the Customer Satisfaction Target metric.

Another example of an open-ended question is shown below, using attributes rather than focusing on a metric. The question is "What are the demographic characteristics of our highest revenue-generating customers (e.g., country, state, region)?".