MicroStrategy ONE
Uninstalling MicroStrategy Components on Windows
The uninstallation procedure performs the following functions:
- Unregisters and removes selected files, registry entries, and shortcuts logged in the
Uninst.isulog file. - Calls a custom DLL to handle unlogged items, such as registry entries and files.
Before uninstallation begins, the DLL file performs the following functions:
- Checks for user privileges. If they are not valid, uninstallation stops.
- Checks for running components. If a component is found running, uninstallation stops.
- Stops and deletes the MicroStrategy Intelligence Server service. This occurs only when the Intelligence Server is being uninstalled.
- Deletes files created by the application, such as
*.log,*.gid,*.ldband*.tb.
The uninstallation of MicroStrategy Office must be performed separately. The procedure for uninstalling MicroStrategy Office is explained in the following sections.
- Close all MicroStrategy products.
- Open the Microsoft Control Panel and navigate to the options to add or remove programs. See the appropriate Microsoft documentation for steps to access these options.
- Within the list of installed programs, select MicroStrategy and click Change. The MicroStrategy Setup Maintenance program opens.
- Select Remove and click Next.
- Click Yes to any prompts that appear.
- If prompted to stop your Web server, click Yes.
- After the uninstall is complete, select Yes to restart your computer, or No to restart it later.
- Click Finish.
You should restart the computer for a clean uninstall.