MicroStrategy ONE

Troubleshooting Windows Authentication in MicroStrategy Web

To use Windows authentication with MicroStrategy Web, you must be running Web on a Windows machine with Microsoft IIS. Non-IIS web servers do not support Windows authentication.

In cases where you have configured a project source to use Windows authentication, when logging in to MicroStrategy Web, your users may see the following error message:

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You cannot login as an NT User. Please ask the MicroStrategy Server Administrator to link this NT User account to a MicroStrategy Server User.

This may happen even if the user's Windows account is properly linked to the MicroStrategy user account. The problem may be that several settings in Internet Information Services (IIS) Service Manager are incorrect. To fix this, perform the following on each MicroStrategy Web server machine:

  1. Access the IIS Internet Service Manager.
  2. Right-click the MicroStrategy virtual folder and select Properties.
  3. On the Directory Security tab, under Anonymous Access and Authentication Control, click Edit.
    • Clear the Allow anonymous access check box.
    • Select the Windows Challenge/Response check box.
  4. Click OK, then OK.
  5. Restart the machine for the changes to take effect.