Failure to Activate Intelligence Server

When you try to start Intelligence Server using the MicroStrategy Service Manager, you might get the following error message:

Failed to start service

Error code: -1

Error Message: Intelligence Server cannot start because it has not been activated with MicroStrategy. Please activate your installation via License Manager or by visiting the activation web site at https://licensing.microstrategy.com.

This error occurs when Intelligence Server is not activated, either because it has not been activated in the activation grace period or because it has become deactivated.

If Intelligence Server has not been activated, you can start it by activating the license for Intelligence Server installation. For more information on activating the Intelligence Server installation, see the Installation and Configuration Help .

If Intelligence Server has previously been activated, it may have become deactivated because the unique machine identifier information has changed or is no longer accessible. On a Windows machine, the unique machine identifier is the Network Ethernet Card MAC address. So, for example, the machine may have multiple network cards, and the primary network card may be disabled. In this case, the MAC address that identifies the machine is the address of a different network card, and so Intelligence Server becomes deactivated.

A related error message when attempting to start Intelligence Server is:

2147205286: Fail to authenticate the licensed feature

In this case, the system date on the Intelligence Server machine is incorrect and is beyond the expiration date of the installation key. To start Intelligence Server, correct the date on the Intelligence Server machine and then restart the machine.