MicroStrategy ONE
Troubleshooting Silent Installations
Silent installation may not work if you are installing in a different environment than the one you recorded. This is the case because any dialog box that was not recorded previously is not recognized, such as a prompt to stop your Intelligence Server or your IIS Web server. If this happens, verify:
- The version of Intelligence Server to ensure that you have the right one for the products you are installing
- You do not have any MicroStrategy applications running
- The
setup.log
file to see if theResultCode=0
- The
install.log
for any recorded errors during installation and theMSTRInst.log
file for any possible errors. The most common errors are:- -8, which is an invalid path to the MicroStrategy Installation Wizard silent response .iss file.
- -12, which is dialog boxes out of order. This occurs because an unrecorded screen opened when running the silent install.
It is recommended that you create a silent install that can be used with a response.ini
file. For more information, see OEM Silent Installations. This way you can change the settings in the response.ini
file without having to generate a new .iss
file.