Client Telemetry

Client telemetry was introduced in MicroStrategy 2021 Update 8 (December 2022). Starting in MicroStrategy 2021 Update 9, this preview feature is out-of-the-box.

Client telemetry offers a realm of insightful data that can be instrumental in enhancing user experience, as well as boosting user engagement with the content and platform.

The feature is useful for:

Developers
BI Architects
Administrators

Developers and architects can discover end user interaction patterns with dashboards, longevity of viewing sessions, and take actions to increase the engagement. This can be done by understanding what pages users have been visiting, learning how much time was spent in a dashboard, investigating whether certain analytics tools (such as drilling, sorting, or showing totals by default) and ultimately learning the sequential order of user clicks. If you have multiple custom applications deployed, you can gauge the success of each deployment to deliver content to end users.

Administrators can detect potential system bottlenecks that were not visible before, such as sluggish client receive times or device/browser rendering times. In addition, Platform Analytics captures the entire history of devices used to connect to the platform. Insightful data about device types or client versions can help administrators ensure that the user base remains on the most recent and secure version of the client.

Finally, developers can optimize dashboard content organization by understanding device types (screen size) and improve user experience even further.

Telemetry is captured from the following clients:

Besides dashboard or page level manipulations (such as dashboard reset, switch page), certain manipulations (sorting, drilling, and so on) are captured from only grid visualizations.