MicroStrategy ONE
The R Integration Pack is no longer supported as of December 2024.
Troubleshooting Your Installation
The following table lists error messages that are potentially caused by problems with the installation or set up of the R Integration Pack or other supporting files or systems. An administrator who installs and configures the R Integration Pack can review the resolutions listed below to troubleshoot any problems.
| Error Message | Cause | Resolution |
|---|---|---|
|
RIntegrationPack required. This error message is displayed as the results of a metric in MicroStrategy. |
The R Script functions of the R Integration Pack have not been installed on the computer. |
Install the R Script functions. |
| Load of R.DLL failed (error code=n). |
The R libraries or dependent libraries are not available or accessible on the Windows environment. |
Ensure that you have installed R to meet the requirements of the R Integration Pack. |
| Load of R library failed. |
The R libraries or dependent libraries are not available or accessible on the UNIX environment. |
Ensure that you have installed R to meet the requirements of the R Integration Pack. |
|
An error message from dlerror (), such as: Cannot open libR.so: no such file or directory |
||
| Initialization of R environment failed. |
Your R installation cannot be initialized. |
Ensure that you have installed R to meet the requirements of the R Integration Pack. |
|
A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard. This error message is displayed when attempting to upgrade the R Integration Pack. |
If you are upgrading an early version (1.000.002 and earlier) of the R script functions, the installation may fail. |
If you encounter this problem while upgrading, you must first uninstall the existing version of the R script functions. Refer to your third-party Microsoft documentation for steps to remove programs from your system. Once the earlier version of the R script functions are removed, you can install the new version |