MicroStrategy ONE

Deactivating Your Installation

When you remove a MicroStrategy server product, uninstall routines provide a Server Installation deactivation process. When you deactivate Server Installations, a Deactivation File (deactivate.txt) is produced that contains a Deactivation Code that you need to notify MicroStrategy that the Server Installation is deactivated. This file can be found in the following folders:

  • Windows: MicroStrategy Common Files folder (Default: %Program Files%\Common Files\MicroStrategy)
  • UNIX and Linux: MicroStrategy Home Path (Default: $HOME_PATH)

You can automatically deactivate Server Installations if it is connected to the internet or you can manually deactivate Server Installations if you notify MicroStrategy from another machine.

Automatically Deactivate Server Installations

  1. When uninstalling any Server product, navigate to the License Administration tab in License Manager on the target machine.
  2. Select Deactivation and Automatic Notification via the Internet.
  3. An encrypter copy of the Deactivation File is sent to MicroStrategy which deactivates the Server Installation and registers the changes to the Server Installation.

    4. This process usually completes in less than one minute.

Manually Deactivate Server Installations

  1. When uninstalling any Server product, navigate to the License Administration tab in License Manager on the target machine.
  2. Select Deactivation and Manual Notification via the Web.
  3. The Server Installation deactivates and the Deactivation File is generated.
  4. Copy the Deactivation File to a machine that has access to the Web.
  5. Log on to https://licensing.microstrategy.com using a Technical Support Liaison user log in or using the log in provided with the license key.
  6. Enter the deactivation information in the spaces provided.

    7. The Deactivation Code is in the Deactivation File.

    If you do not have a Deactivation Code and need to deactivate a Server Installation, contact MicroStrategy Technical Support.

  7. An email with the Deactivation Code is then sent to the email address provided. MicroStrategy suggests that you print the email and save it for future reference.