MicroStrategy ONE
Troubleshooting
Use the following topics to troubleshoot and resolve issues encountered when using MicroStrategy for Office.
Accessing the Add-In
Blank add-in sidebar on Windows
Determine if an HTTPS connection is established
Library with custom authentication does not work in browsers
Determine if a certificate is valid
Add-in does not load when using Microsoft Office online
Importing Data
Imported objects do not appear in the add-in sidebar on Windows
Buttons do not appear on Google Chrome and Firefox browsers
Diagnose issues encountered when importing objects
Visualization selectors do not appear
Zeros in the imported data display incorrectly
Importing a table directly below another table results in an error
Determine the Excel API version being used
Limitations
Limitations in MicroStrategy for Office 2020 Update 1
General Issues (Safari on Mac)
Safari users may experience the following issues with Excel for the web:
- not being able to log in
- blank sidebar
- empty object list for import
To troubleshoot, open your Mac's Preferences > Privacy and clear the Prevent cross‑site tracking checkbox.