Strategy ONE

Troubleshooting Silent Installations

Silent installation may not work if you are installing in a different environment than the one you recorded. This is the case because any dialog box that was not recorded previously is not recognized, such as a prompt to stop your Intelligence Server or your IIS Web server. If this happens, verify:

  • The version of Intelligence Server to ensure that you have the right one for the products you are installing
  • You do not have any Strategy applications running
  • The setup.log file to see if the ResultCode=0
  • The install.log for any recorded errors during installation and the MSTRInst.log file for any possible errors. The most common errors are:
    • -8, which is an invalid path to the Strategy Installation Wizard silent response .iss file.
    • -12, which is dialog boxes out of order. This occurs because an unrecorded screen opened when running the silent install.

It is recommended that you create a silent install that can be used with a response.ini file. For more information, see OEM Silent Installations. This way you can change the settings in the response.ini file without having to generate a new .iss file.