MicroStrategy ONE

Viewing Server Logs

The information collected in server logs can be difficult to understand if you read it directly from the log file itself. As an alternative to scanning a log that contains all information collected for your system activity, you can view and filter logged information using the View Logs page. This allows you to more easily locate and troubleshoot application errors and the system.

The log display depends on what information is available in the log file. If the log is empty, information from it is not displayed on the screen. For steps to set the level of information recorded in the log file, see Determining What and Where Information is Logged.

To View the Mobile Server Log File

  1. Access the Mobile Server Administrator page:
    • In Windows: Choose Start > Programs > MicroStrategy Tools > Mobile Administrator. The Mobile Server Administrator web page opens.
    • In UNIX/Linux: After you deploy MicroStrategy Mobile Server Universal and log on to the mstrMobileAdmin servlet using proper credentials, the Mobile Server Administrator web page opens. The default location of the Administrator servlet varies depending on the platform that you are using.
  2. From the pane on the left, select View logs. The View logs page opens.
  3. In the Display area, select the check boxes for the log information you want to display on the View logs page:
    • Errors: Logged errors are displayed on the screen. This is selected by default.
    • Warnings: Logged warnings are displayed on the screen.
    • Messages: Logged messages are displayed on the screen.
  4. In the From area, specify the start date of logged information to display on the screen.
  5. In the To area, specify the end date of logged information to display on the screen.

    If the From and To date fields contain the same date, logs are viewed for that day only.

  6. Click Refresh to display the selected log information on the View Logs page. The logged information appears in the following columns.
    • Time: The time and date when the event log was created
    • User name: The name of the user who logged in
    • User IP Address: The IP address of the user who logged in
    • Level: Error, Warning, or Message, as above
    • Class and Method: Code references for the issue
    • Message: The text of the logged message
  7. To sort a column, click the Sort icon in the column's header.