Uninstalling MicroStrategy Components on Windows

The uninstallation procedure performs the following functions:

• Unregisters and removes selected files, registry entries, and shortcuts logged in the Uninst.isu log file.
• Calls a custom DLL to handle unlogged items, such as registry entries and files.

Before uninstallation begins, the DLL file performs the following functions:

• Checks for user privileges. If they are not valid, uninstallation stops.
• Checks for running components. If a component is found running, uninstallation stops.
• Stops and deletes the MicroStrategy Intelligence Server service. This occurs only when the Intelligence Server is being uninstalled.
• Deletes files created by the application, such as *.log, *.gid, *.ldb and *.tb.

The uninstallation of MicroStrategy Office must be performed separately. The procedure for uninstalling MicroStrategy Office is explained in the following sections.

1. Close all MicroStrategy products.
2. Open the Microsoft Control Panel and navigate to the options to add or remove programs. See the appropriate Microsoft documentation for steps to access these options.
3. Within the list of installed programs, select MicroStrategy and click Change. The MicroStrategy Setup Maintenance program opens.
4. Select Remove and click Next.
5. Click Yes to any prompts that appear.
6. If prompted to stop your Web server, click Yes.
7. After the uninstall is complete, select Yes to restart your computer, or No to restart it later.
8. Click Finish.

You should restart the computer for a clean uninstall.

Related Topics

KB307710: How to uninstall MicroStrategy Analytics Enterprise using the Uninstallation Cleanup Utility